Comcast Corporation Complaint - It Pays To Be Persistent
I saw a crew out side this morning digging in my yard again where the cable is.
Went out to find out what was going on.
Come to find out, Comcast had hired someone to stop by and put down some grass seed where the cable is.
Without me asking them to do this! They even added some to a few areas where the grass was a bit thin.
All and all, very happy with Comcast right now ^_^
Well, Comcast did come today. They buried the cable without even coming up to my door to let me know they were there, lol.
They did a good job and cleaned up after themselves to boot ^_^
Three weeks ago, my next door neighbor had Comcast come out and hook him up for cable TV.
The cable box is at the sidewalk, but in my front yard, and the area on his house where the connection is, is in my back yard (the houses where I live are very close to each other and fences for the back yards include one side of a neighbor’s house).
He came over and asked if they could have access to my yard to hook things up and to let me know that Comcast would need to dig a bit in the yards to ‘sink’ the cables underground.
I thanked him for letting me know and said that wouldn’t be a problem, to just please have Comcast clean up after themselves.
They installed the cable BUT left it laying on top of the ground. I went over the next day and asked my neighbor when Comcast would be back to ‘sink’ the line. He said that the technician that installed the cable would have someone call and schedule that.
Two weeks go by and the cable is still on top of the ground. This is a problem for me because I couldn’t have the area mowed until the cable is buried and the neighborhood kids kept tripping over it. So I go over to my neighbor again and he said that he has been having trouble getting it scheduled with Comcast and that he had called them many times but would call them again.
Another week goes by, making it three weeks today. I go over again and my neighbor says that he is still having trouble getting someone to come out.
So, being that I also have Comcast, I give them a call. The wait time was very short, about 2 minutes. When a young CSR answered, I explained everything.
The CSR said that since this was my neighbors cable, that he would have to call and that there was nothing that she could do. I told her that the cable was on my property and that it was not only impeding me being able to mow, it was a hazard to the kids running through the yards. She again said that there wasn’t anything that she could do and that my neighbor would have to call in.
So, I asked her politely to speak to a supervisor. She said that the supervisor would tell me the same thing. I told her that was probably true, but that I wanted to have all my bases covered if there was a lawsuit for someone being injured on my property by a Comcast cable that no one could seem to get buried.
There was complete silence on the line for a few seconds then she asked if I could hold and she would try to find a supervisor. I told her that I would be glad to hold.
This wait was quite a bit longer. About 18 minutes before the CSR came back on and said that she was having trouble reaching a supervisor but that she was trying to contact the scheduling department to see if they would come out anyway even though it wasn’t my cable line.
I told her that I didn’t mind waiting at all. The CSR put me on hold for about another 10 minutes and then came back and said that the scheduling department would have a tech over tomorrow to take a look at the situation. I told her that was fine.
So, it really pays to stay polite and be persistent with the CSRs.
I’ll update tomorrow on what happens.