Regions Bank Complaint - Beware! Regions Makes Mistake and Refuses to Write Letter to Help Customer!
Regions failed to update my address after 4 different attempts. As a result, we did not receive their statement even though we forwarded the address. After the 5th attempt they finally updated it. The loan had balooned and we were told not to make any more payments until the re-financing took place, so we followed their instructions. Although we were told not to make any payments, they still submitted a late payment report to the credit agencies. Now that we are trying to get a different mortgage loan with another bank, they are requesting that Regions write a letter stating their mistake. After never submitting a late payment on two different loans, Regions is refusing to help us and will not send a letter. They wrote a very vague letter but will not describe the details showing their mistake, which is what the other lender wants. I feel Regions let us down! We have credit over 720 and this late payment that we were told not to make is affecting our credit. Also, Regions has NOT return 100% of the phone calls and the left hand never knows what the right hand is doing. They kept switching us back and forth between departments. They need better training.... and this is dealing with several branches in NC and AL. Shame on Regions for NOT backing us up!!