Stuhrling Original Complaint - Poorly Made Watches - Tru Apocalypse Skeleton Watch/Poor Customer Service
BROOKLYN, NEW YORK -- I received this watch as a Christmas gift on 12/2010. I found the leather band to be very hard, making it difficult to conform to the wrist. As someone who owns several time pieces my watches do not get worn very often. So I was surprised when after my 5th time wearing the watch it completely came apart while winding it. What I found even more disturbing was the lack of customer service I got when I called the company to return the defective product. They told me to send it back with a check for $20. Being an ex-New Yorker where the company is located I decided I would take it in myself. To my amazement I got the same poor treatment and was told the repair would take up to six weeks. I will never purchase another watch from stuhrling again. DO NOT PURCHASE STUHRLING WATCHES. THEY ARE POORLY MADE AND THEIR CUSTOMER SERVICE IS EVEN WORSE. SHAME ON SHOP NBC FOR SELLING THIS COMPANY AND ITS PRODUCTS TO THEIR VALUED CUSTOMERS.