Mattress Discounters Complaint - Inferior Mattress and No REFUND!
ALEXANDRIA, VIRGINIA -- I bought a mattress from Mattress Discounters on April 3, 2005. I have a back problem which requires me to have really good support. I went into the store and tried a few models until I decided on the Pure Exuberance by Simmons. It worked out great in the store. They ordered me one and by the third night it had already started sagging in the middle. This only increased my back pain even more. I called the company on the eighth and was told they would only exchange the mattress if I would give up my 60 day warranty or my 10 year warranty! I argued with them, but finally agreed to have a new mattress delivered on the twelfth. When delivery day arrived, I received a call telling me mattress was dirty and that the delivery was cancelled. I demanded my money back once again and once again I was denied. I am now left with a sagging mattress that is getting worse with every passing night and chronic back pain. I am struggling to have something done about the situation and I will continue to be heard until something is done.