National Floors Direct Complaint - Broken Oven - Kitchen Floors
RHODE ISLAND -- My husband and I bought a house in RI a few months ago and have been moving our furniture up slowly. He wanted to surprise me and have the floors done before I came up next. He called National Floors Direct and scheduled them to come in between 7-9am on Friday April 8, 2011. They ended up showing up at 12pm.
My husband went over what floors he liked and was able to get the price he wanted. He scheduled them to come in to do the floors Saturday, April 9, 2011 between 7-9am. At 12pm the called to say they were going to be a few hours late. My husband was frustrated at this point but understood and said to get there as soon as they could. At 3pm, they called back to let him know the truck broke down....So they had to reschedule.
Since my husband and I still currently live in NJ, this was a problem. He scheduled everything for that weekend because that's the only weekend he was able to come up until May. Needless to say my husband was annoyed at National Floors Direct. He again rescheduled for Wednesday, April 13, 2011. They called Monday to confirm their appointment for Saturday, April 16, 2011. My husband was upset that this company couldn't even schedule properly. He pulled out his paper and read word by word that the company scheduled for Wednesday and not Saturday.
Wednesday comes. National Floor Direct calls and states they will be there between 8-1pm. Very large gap. My husband then notifies his cousin to go over and wait for the floors. The floors come at 10am. During the process of tearing up the old floor, the workers moved our oven and broke the door off. Instead of picking up the entire oven, the only pulled on the door. They thought they were sneaky by placing the door back on so no one would notice. But like most ovens, if it is not properly closed the light stays on. My husbands cousins notices this once the floors are complete. He walks over to the oven and sees the light still on. At that point the oven door comes crashing to the ground almost damaging our new floors. Not only is our oven broken, but the workers tried to pull a fast one on us.
I called yesterday morning and spoke to Lisa. I explained our situation and she asked for a photo. I sent her the photo my husband's cousin took. She said someone will get back to either my husband or myself. Four hours later Frank calls my husband. From the beginning Frank was rude and nasty to my husband. He said things happen and their is no way to prove his workers did it. He then tried to explain to my husband that his workers told his cousin about the problem....which is not true. The phone conversation got more interesting when Frank began to call my husband a liar. My husband said we are not looking for a free floor but to only have the oven that was broken by his workers fixed. Frank said he would look further into the issue.
I called back and got a hold of Frank. I didn't even have a chance to introduce myself or give my last name. I started off the conversation stating I was calling about the oven door. Frank said "Yea I know who you are, I spoke to your husband." The entire conversation he responded to me saying the "Ummm you know, things happen." Actually Frank I don't know. My husband is a mechanic and if anything breaks while he is fixing one problem he fixes the everything. Frank told me that he has my credit card information and he is getting paid regardless. Nothing was signed saying their was a problem with our oven.
National Floors Direct has terrible customer service, rude management, and clumsy workers. If you make a mistake just fix it.