Charter Cable Informative - Charter Cable Dream or Nightmare?
HOMEWOOD, ALABAMA -- About 3 weeks ago, I called Charter and set up an appointment with them to get their phone, cable, and internet bundle installed in our home. They were to come between 10am and 12pm Monday morning.
By 1pm, there is not one. At 1pm Monday morning, (on my cell), I get an automated message telling me that the technician is running late (really? thanks for helping me figure that one out!) and will be at my house between 2p and 4p. Okay, my husband is off, we can wait. 3pm rolls around, no tech and another automated message.
I go to work and when I get back, I find out that the the tech never came but they scheduled us an appointment between 8am and 10am Tuesday. Okay, no problem, I am off. 11am-no tech but an automated message saying the tech is running late. This happens all day until the tech shows up around 5pm.
At least the tech is here. But he doesn't have all of the proper equipment with him due to the set up of the house. We schedule another day and finally on that day by 6pm the cable and internet are installed but someone different has to install the phone.
We schedule an appointment for the phone to be installed. Same saga but it gets done. The tech leaves and we need to use the phone. It doesn't work. We call the number the tech gave us and he promises to come back out. He never does.
We call Charter and set up yet another appointment. The tech misses this appointment. I call Charter again and by this time, I have lost my patience. However, the lady on the other end puts up with my rant and sympathizes with me. Over my cell phone, she directs me as to what to do to get a dial tone. We find out that the tech had plugged something into the wrong port on our modem. At least we have a phone...
Only, it only works in the downstairs jack. Good thing it is a portable phone. Well, the very nice and very helpful lady on the phone sets up another appointment with a different technician to get the upstairs phone jack working.
This time, only one automated message saying that the tech is running late. He comes over around 1pm and leaves at 3pm with no results. It is too complicated, he will have to get his supervisor and a lead tech to come over. He tells me he put in the work order and his supervisor will call Monday (This is now two weeks after the cable and internet has been installed)to tell me what time he will be over. Perfect, my husband is off Monday.
No one shows up Monday. Tuesday, I call the number on the work order believing it is the tech's number. I explain the situation and find out the the number is the supervisor's number. The supervisor tells me, he remembers being told about this(I guess he thought Tuesday was Monday?-it happens right?) and he will be over with his lead tech as soon as they are finished with the job they were on.
The techs show up after 5pm and leave around 7pm. The jack does not get fixed. The solution: "You have to buy a sattelite phone".
Through this entire ordeal, the techs that we dealt with were very nice but the one person who made the whole ordeal better was the lady we spoke with on the phone who went above and beyond to assist us.
In the end, we do have phone, internet, and cable. It only took nearly 3 weeks to get the Charter bundle.