Dell Computer Corporation Complaint - Your staff are liars and they give you a bad name
SALISBURY, NORTH CAROLINA -- On March 29, 2011 before I went out to Best Buy or Walmart to get a computer I gave Dell the opportunity so that I can get a computer. I talked with there representative for a good hour explaining my home business and the type of printers I use and that I need Windows XP because of the 32 bit drivers that I have the download disks for. Mr ID#4167741 gave me all the story how I had to make my PC custom for that and that he can get it done with no problem. Lie #1.
I get my computer on April 12, two weeks later I get my computer. I was out of town and my son signed for it. On April 14 I get home and I start to set it up and download my drivers and stuff and nothing goes through. I go to the websites of these printers and download directly from the company website and they still do not go through.
Today, 8:00am est I call Dell and I start talking to this representative who verifies all my info and I explain to him everything I did. He then wanted to take control of my computer from where he was at to fix it and then he found out he couldn't do it...I gave him the websites so that he could download the drivers because he said he could have done it that way and he failed. Now when all this started he verified my two phone numbers and he told me that if we disconnect he will call me right back. Lie #2
I waited an hour for him to call me nothing. I called again and got disconnected. I called again and told them I would like to talk to a supervisor but they said there wasn't 1 available that they had to take control of the situation. Again I had to explain everything and then he got me with a supervisor who took the same info and again and told me to hold and he hung up. I'm really pissed now
I call again and I asked for the escalation team because that is where the previous guy was suppose to transfer me too. Again I get the run around with my info and that they need it. I got so mad because of the lying that has been going on and every time I have to give everything again in detail and like I told her that the gentleman prior had offered me a $200 printer for my inconvenience and I said let's do this, give me a $200 credit on the Inspiron 1018 mini laptop and I will pay for the rest and also buy the Targos backpack with the accessories and he says no I can only give you a $100 printer. I quoted him that he just said a $200 printer, he said no I meant a $100 printer. See all the lies so far
Now I just got the call from the escalation team telling me their sorry for my inconvenience and I told her to stop lying and put herself in my shoes to see if she would like it hearing that crap after all the lies I've been hearing. I told her I wish they are really recording the call so that she could become a leader and show the her escalated Directors about this situation.
So in short Dell moved out of our country, to get cheap labor that doesn't know how to speak the English language and take us for every thing our country has in our taxes...this company should be banned from the USA if they can not provide the service that is needed here...now I'm out of a computer, have to wait for another cycle to get my debit card credited but they are sorry for my inconveniences.