Humana Complaint - Worst Customer Service / Nightmare
I had Humana as a Medicare Supplement as of 01/01/2010 and cancelled it by calling them in December of 2010 to dis-enroll and cancel my automatic deduction from my SS check in December. A few days ago I got a letter from a collection agency that Humana is filing a collection against me for $465 because I had the insurance carry over in January. When me and my insurance agent had called to fix the problem they told us OK and it would be taken care of. It wasn't. When my agent called again 2 days ago they said I called to change my Credit Card information. I never called them for anything except to cancel my policy and my SS deductions for January 1st, 2011.They never got a credit card from me at anytime so how would I change that if I had my premium deducted from my Social Security Check each month and if I did pay with a credit card why would they bill me for something that should have been paid for with said card? This is an on going battle with this company and no one seems to care or one person doesn't know what the other is doing. THEY DON'T CARE. Like the person before me said, if you are considering to buy "any kind" of Insurance from this company DON'T. They are the worst people to do business with and they just don't care about anything you have to say and if you prove your case they come back at you with another excuse. Customer service doesn't exist here. Stay away, far, far away from them unless you like to be treated like your an idiot and you don't matter.