Sears Compliment - Quick, easy and done right!
GREENFIELD, WISCONSIN -- Our washer of 11 years just died on 4/12/2011. I ordered a Whirlpool 5.0 cu. ft Cabrio online on 4/13/11, the earliest shipping date was 4/15/2011. I received a confirmation call on 4/14/2011 at 5:50pm. The automated service asked if someone over the age of 18 would be present at the time of delivery (you have to press 1 for yes and 2 for no) and it stated the delivery would be between 2:15pm to 4:15pm.
On the scheduled delivery date, I was tending to my 2 year old and missed a call at 8:26am on 4/15/11. I received a voice mail from the delivery crew stating they were in the area and could delivery it earlier if I was available. No return number was left and the call came in as blocked on the Caller ID. I called Sears customer service and they sent a message to the crew asking for a call back. They called back at 12:59pm and said they would deliver the washer around 1:30pm. Great!!!! They promptly arrived at 1:30pm. The delivery crew all introduced themselves right away and confirmed the washer info. and haul away info. They asked where the new washer should go and any special instructions from me. There were three men all together, but only two men did the actual delivery and install. One guy just took the machine off the truck and the remaining two did the delivery and install. They hauled the old washer away with no mess or fuss. They brought the new washer to my front door and had me inspect it for any damages. Once I "approved" the new unit, they brought it in and installed everything. Showed me how to use it and told me what kind of detergent to use since I could only use a HE specific detergent (aren't all detergents HE anyways?!?! But it was very nice they confirmed that info with me). They ran a cycle per the manufacturer's instructions, checked for leaks and problems. Before they left they asked if I had any questions. They had me sign paperwork and I had to confirm with a Sear's representative via phone that I authorized a haul away of an old unit. From start to finish, the delivery and install took 15 minutes!! They did not leave a mess. When they had to throw something away, the asked polity if they were able to use my trash bin (it was our laundry room trash bin full of lint). This is the second time we have used Sears delivery (first time we used Sears it was for a refrigerator in 7/2010)and both times it has been great!!! There are soo many bad reviews that I had to let people know there are good deliveries as well. I received my washer on the promised date and received it before the time promised! Perfect!