Ashley Furniture Complaint - These Shysters Won't Be Around In 5 Years
I bought a recliner in the Greenwood Indiana store on March 13 shortly after moving to the area and due to my rural location I opted to have the item delivered. My phone number changed during this time but Ashley had my correct Internet email address. The whole of March went by without a delivery or contact with Ashley. Finally, I went down to the Greenwood store on April 9 and gave them my current phone number. On Wednesday April 13 they called and told me they would be there between 3 and 6 pm Thursday. Waited around all day Thursday till after 6 pm. Nothing. No delivery, no phone call, nothing. Called up Friday morning, April 15. Was assured delivery would be between 3-6pm that day, Friday. Had to do things so arrived back at my place a few minutes after 3. Found a door hanger that Ashley had been there but missed me. A call to the number on the door hanger yielded the info that the delivery person had waited an hour and left the hanger at 3:08 pm. If so, he arrived at my place well outside the 3-6 pm window. Called Ashley and they said the "window" was just a suggested time. How about the truth- that you should stay at your house all day to wait for the delivery? At least you won't get people pissed off that way. Now my stuff won't be delivered until Wednesday April 20 even though it was paid for in full March 13.
I read the contract, and even though Ashley's performance has been abysmal, I can't get a refund. Bullsh*t.
Because of this company's lackadaisical attitude towards customer service, they will get no repeat service. I for one will never spend another dime with them. And I will tell everyone I know who is contemplating a purchase with Ashley Furniture of my experience. In five years they will be gone and people will say "Ashley who?"
Bottom line: If it's not in stock and they want you to order it, don't spend your money there. In manufacturing, this is known as JIT (just-in-time) ordering. That means it isn't built until it's ordered. Fine for manufactiuring but terrible for retailing. The merchant is fully protected, and the customer bears all the responsibility and consequence.
Bottom line: Ashley Furniture are crooks!