Westrock Pools Compliment - Will See It Through To The End, Even If It Takes $60,000.00 And 8 Yrs

Review by clubhouse bar and grille on 2011-04-15
NANUET, NEW YORK -- I had an in-ground pool installed by Westrock in 2001. By 2003 the pool was sinking due to a "builders grave yard, tree stumps that were buried deep under ground on my property by the builder years earlier" Westrock first tried to alleviate the problem with simple solutions, but soon it became clear that the whole pool needed to be re dug and re installed, a job that would cost $60,000.00. It took some serious effort on their part, not to mention the financial burden..but they did it and saw it through to the end...with projects of this scale "in-ground pool installation" it takes a lot of patience. I, like many, was very upset and at times extremely frustrated; however, they did everything they said they were going to do, maybe not the day they said, but they followed through none the less never once asking me for a dime, They were apologetic and professional "even though they felt it wasn't their fault". They fixed it. it was more important to Andy and Steve Barry and partner Bobby Ball that the customer had what they paid for and was happy in the end. I was... and still am very grateful to all three of them...and Westrock as a whole. they are truly men of their words...

Josh Lungen Clubhouse Bar and Grille, New City NY 845 638 1818
Comments:3 Replies - Latest reply on 2011-04-16
Posted by T on 2011-04-15:
If I read this correctly, the installation company paid all the costs to correct the problem? They evidently took responsibility for not checking the integrity of the soil beneath what was visible. Wow - that is some warranty.
Posted by spiderman2 on 2011-04-15:
Impressive company!
Posted by Venice09 on 2011-04-16:
This has to be one of the most impressive reviews I have ever read. I can't believe they did all that work for free and didn't even give you a hard time about it. I didn't think companies like that existed anymore. Thank you so much for acknowledging them here on my3cents. This is one company I will never forget. It almost makes me want to install a pool!.. well, almost.

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