DaimlerChrysler Complaint - Passenger Door Noise
PEORIA, ARIZONA -- On April 21, 2005, I purchased a brand new 2005 Chrysler 300-C Hemi from Moore Chrysler and Jeep, located at 8600 Bell Road, Peoria, Arizona 85382. After driving it a very short time, I discovered a wind-like noise coming from the passenger door side of the vehicle. I returned it to Moore Chrysler Jeep dealership on May 6, 2005 for correction. The dealership test drove it and indicated that the noise may not be fixed and stated that the make, model,and year of this vehicle has known problem, but they did indicate that they would attempt a window run and special ordered the part with mileage at 360.
On May 13, 2005, I returned my car to the dealership for installation of the window run. After installation, the test run still revealed the "noise" and a determination was that "it was not an air leak, but turbulence from door and body with chassis ears." Hence, the noise did not go away. Russ Akers, the shop manager stated that the problem was a Chrysler known problem and Chrysler is working on the fix.
Russ Akers also informed me that he had about 10 other customers complaining of the same noise problem with their recently new purchases of the 300-C's. He also related to me that he has had customers come from other dealerships for assistance in resolving the noise problem.
I called the customer service at DaimlerChrysler on May 16, 2005 and spoke with Carl who told me that there was no such problem recorded in his research and that I as a customer should go to another dealership.
To put it in layman's terms....this is truly a "passing the buck" scenario.
I would appreciate your assistance in contacting someone who can be of some assistance to me. This noise is irritating and an extreme annoyance and something that should be resolved promptly. I don't feel that a $40,000 vehicle should sound like an approaching tornado.