Honda of America Complaint - Paint drips on my brand new 2010 Honda Civic
I purchased my 2010Honda Civic LX Coupe during the 2010Honda Clearance on a Saturday And noticed the following Wednesday that at the very bottom of each door there were paint drips hanging off the door. I immediately contacted the dealership where I purchased my Honda and according to them they never seen anything like that before I brought the car back down to the dealership and they took pictures using a camera phone. I got absolutely nowhere with the dealership and decided to contact Honda of America. My objective was to either get my old 2006 Toyota Tundra back, or get a check for $10,000 which was what they gave me for the trade in value, or get anew Honda Civic. Honda of America assigned me a real gem of a "case manager", Walter. Walter told me: : “No you’re not going to get your trade in back. No you’re not going to get a check for your trade in. And No, you’re not going to get anew car." According to this “Walter”, we will paint your car, but you won’t, receive the compensation of the paint job in lieu of painting the car." My truck that I traded in was professionally repainted at a dealership and to speak to his supervisor. Walter stated, "There was no one higher than him!" We were obviously talking to the CEO of Honda of America!! According to this “Walter”the CEO of Honda of America, he stated that I should have looked the car over from top to bottom before purchasing the car. So, anyone including senior citizens, both men an women, if you buy a Honda be prepared to get on your hands and knees and crawl around the car looking for any imperfections or else you will be SCREWED after you sign the paperwork! I have purchased 3 brand new Honda's in my life and have recommended to two people to buy a Honda in the past.
I WILL NEVER BUY A HONDA AGAIN AND AM ON A CRUSADE TO TELL THE WORLD HOW ARROGANT WALTER AND HONDA OF AMERICA IS AND TO NEVER CONSIDER BUYING A HONDA!
PS: I did get somewhat of a resolution to my paint problem. I received a check for $1293.00 for the paint drip problems which took a month and a lot of annoying phone calls. The gentleman that I took my vehicle to for an estimate stated to me that a human could not duplicate painting a vehicle as what a computer could do. He recommended to just live with the problem.
If you still insist on buying a new Honda, first buy a mechanics creeper or possibly knee pads to the dealership and you had better check the brand new car from top to bottom.