Hewlett-Packard Company Complaint - Frustration re HP Products
On behalf of myself and other HP computer (specifically laptop) users, I would just like to vent some frustration and anger. It is my daughter's laptop that she has had less than 3 years. This laptop hasn't been misused or abused and is now TOAST!! Although she did not purchase a warranty agreement with HP it shouldn't matter, because the product is junk and she should have some recourse with HP. When she called the Hewlett-Packard customer service phone number (which, of course, connects you to some overseas person that you can hardly understand), they persisted in trying to sell her another product, not assist in resolving the problem with her laptop. I can't understand how a company can continue to sell the consumer inferior products and still stay in business. I only hope that enough people write bad reviews about HP and eventually put them out-of-business. Just because they have a monopoly on the computer consumer business doesn't mean they should take advantage of their customers!!