National Car Rental Complaint - National Car Rent Lost and Found or Den of Thieves?
In February, I left my overcoat in a National Car Rental vehicle at the Albuquerque airport (ABQ). This became apparent as soon as I went through security. Within 20 minutes I was on the phone with Agent X at the National lost and found at ABQ. She asked me to wait a few minutes while she check and returned to the phone and said, “nothing was found in the car sir.” She said to call back tomorrow and ask for Agent Y or Agent Z, which I did. Agent Z repeated the same response. I asked her what happened to the overcoat and she just repeated the same sentence. We all have a good idea what happened to that coat as well as the thousands of other articles left behind in National vehicles — employees are taking them and the supervisors at the local lost and found offices know exactly who they are and are covering for them. Is this a way of compensating low-paid employees or are they covering for organized criminal activity? You be the judge. If I had left my cell phone in the pocket, I could have tracked the coat and called the Albuquerque sheriffs department. Maybe someone should do this some time to help put an end to this unprofessional and possibly illegal activity.