McMahon Ford Complaint - Poor Workmanship - Tire Replacement

Review by fusionman on 2011-04-16
NORWALK, CONNECTICUT -- I brought my 2010 Ford Fusion to mcmahon ford to get 4 tires replaced, when I dropped the car off I told them in no uncertain terms DON'T SCRATCH UP THE RIMS. When I picked the car up that afternoon all 4 rims were scratched beyond repair! When I informed the service manager about it they replied that it wasn't done by them!Itold her that they werent scratched when i brought the car in and that im not very happy about it ! i also told her that the car came in on the donut spare and the tech just put the spare back in my trunk and didnt bother to bolt it down or put the jack back in its proper place.not even an apology from her ( Denise ) !all she kept saying was " we just bought a $12,000 tire machine". maybe they should spend the time to teach somebody how to use it . I have an ongoing complaint with Ford about them and if I don't get any satisfaction then I'm taking them to court.
Comments:1 Replies - Latest reply on 2011-04-18
Posted by Alain on 2011-04-18:
Connecticut Dept. of Consumer Protection: http://www.ct.gov/dcp/site/default.asp

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