Ikea Complaint - Do Not Purchase Furniture At Any Ikea Stores Ever!!!!!!
BURBANK, CA -- My husband and I purchased the Sultan Fjordgard mattress from Ikea Burbank CA. Their warranty and return policies are a sham and absolutely fraudulent. They count on consumers not retaining their receipts, because THAT receipt IS the WARRANTY and without it YOU'RE SCREWED!!!!!!
They supposedly offer a 25 year warranty on your mattress, what they don't tell you is that if for ANY REASON WHATSOEVER YOU LOSE YOUR RECEIPT, YOU'RE SCREWED!! IF YOUR RECEIPT FADES, YOU'RE SCREWED. Also, if you DO have your receipt and take it back after their "90 day Satisfaction Guarantee" time period, they have the discretion to NOT take it back based on wear and tear. They will not take it back if it has any bodily fluids, i.e. saliva, semen, blood, hair ect..... Then what is the damn warranty for exactly?
After 6 months the mattress started to degrade and become unsleepable. The middle of the mattress started to dip causing an extremely uncomfortable night's sleep.
The mattresses are NOT Swedish. They are cheaply made in MEXICO. Then they are sold to us unsuspecting consumers looking for a decent quality mattress. I even offered to bring a copy of my bank statement proving my purchase and they denied me flat out!!! I WILL NEVER PURCHASE ANOTHER ITEM FROM ANY IKEA STORE EVER AGAIN AND I RECOMMEND THAT NO ONE ELSE DOES EITHER. THEY SHOULD BE SUED FOR FRAUDULENT WARRANTY PRACTICES!!!!!
Their products are sub par and you would do better spending money on what you really want or need. In their case, the cheap becomes expensive.