Chili's Complaint - Rushed Server Added 18% Tip
CHATTANOOGA, TENNESSEE -- Tuesday, April 5th, 2011 around 4 P.M. five friends and I dined at the Chili's in downtown Chattanooga before heading to 6 P.M. meeting. A few open tables were open in the bar area and since we were pressed, time-wise, we chose to sit in the bar instead of a 10-15 minute wait. The server stood by each of us to take our order and none ordered alcohol. When she brought drinks, she sat all 6 drinks at the end of the table and pointed who got which. Silverware was tossed in the middle of the table. When the food arrive, she stood at the end of the table and told who to pass it on to. Our bills were placed in the middle of the table like the silverware and we had to figure who owed what. Then we discovered the 18 % gratuity. I had many pennies in the bottom of my purse which I scratched up to make the exact tip. We were in and out within 45 minutes, which was good, but the server made us feel unwelcome, never smiled or made any comments to welcome us or appreciate the patronage.
Does Chili's add 18% to groups of 6 or do they get upset with non drinking people in bar.