AT&T Mobility Complaint - DEPLOYMENT awareness data plan change
I wanted to freeze my husbands phone plan/phone number while he was away on deployment, he was going to be out of "town" for a few month, maybe up to 1 year. Just like we do with any other bills like his car insurance I wanted to "freeze" his phone line and re-activate the same phone plan with same phone number once he came home to save a few dollars over a period of time.
When he returned home we come to find out that even with a monthly payment to keep the phone active during his absence we can't go back to the same unlimited data plan because the customer service representative "OPTED US OUT" of the service and did not freeze the account as I asked him.
The phone line was being paid but we did not even use 1 minute of service for over 8 months on this phone line and they will not reactivate the account with the same plan as before. It is very frustrating that it is up to your luck that when you call you might get a person on the other side that has a good bit of experience or end up with someone that will screw you up and there is nothing you can do after.
We had this account with them for the past 6 years and a total of 4 phone lines and not once paid late. It seems that they don't care for their customers or any individual case that comes to their doors even if it is their fault. All they care if for the "$" that come in to their door !!