Boostmobil Blackberry Complaint - Been Taken Again - Fraud Warranty On Boost Mobil Blackberry New Phone

Review by junemarie on 2011-04-17
6500 SPRINT PARKWAY, MISSISSIPPI -- I purchased a Boost Blackberry phone through HSN. on the TV. I had it 3 mos. and it stopped working. have a years warranty. I reported this to boost mobil in March. they have constantly ignored me. they have disconnected me at least six times, I called HSN THEY SAID THEY COULDNT DO ANYTHING ABOUT IT BECAUSE THE WARRANTEE WAS WITH BOOST. TYHEY NEVER SAID ON TV I WOULD HAVE TO DEAL WITH BOOST. I HAVE BEEN CALLING THEM FOR A MONTH EACH TIME THEY PLAYED WITH ME THEY HAD EVEN CLOSED THE CXASE AFTRER TEN DAYS, GOD KNOWS WHY. THEY JUST SENT ME A REPLACEMENT PHONE WHICH IS 4 YEARS OLD WITH NO BATTERY. iTS NOT THE SAME PHONE. THEY ALSO TOLD ME I HAD TO BUY MY OWN BATTERY FOR $50.00 FROM WALMART. THEY DONT EVEN SELL THEM.

I WENT TO A BOOST STORE THEY LAUGHED AT ME ABOUT BOOST SENDING AN OLD PHONE. THIS WHOLE DEAL HAS BEEN MORE THAN I CAN HANDLE. I BOUGHT THE PHONE 3 MOS. AGO WHAT DO I DO NOW?
Comments:4 Replies - Latest reply on 2011-04-18
Posted by Anonymous on 2011-04-17:
What model Blackberry did they send you?
Posted by CrazyRedHead on 2011-04-17:
Is your service provider Sprint? The one year limited warranty is through the man, but if you call your service provider they should be able to help and give you some direction.
Posted by macdave on 2011-04-17:
Your warranty is probably through RIM the makers of your blackberry. Have you tried contacting them?
Posted by CrazyRedHead on 2011-04-18:
If you went the RIM way you would have to send your phone in to them which can take several weeks to months to get it back, and with no loner. Also if water or physical damage were found you would have no recourse. The service providers provide warranty service as a courtesy and can send your through insurance if physical or liquid damage is found, that is if you have insurance. You can at least dispute damage charges with your service provider.

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