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Service Magic Complaint - Still charging on cancelled contract - contractor leads
contractor leads - Complaint
ELYRIA, OHIO -- Have been a contractor for 25yrs. I always worked by my reputation. A salesman from Service Magic talked me into taking ONE lead. If it worked out, I would take more. The first lead was a dud. I called the salesman to cancel, of coarse he was not in. Meanwhile, more leads kept coming in. I called back again to cancel. By the time I finally talked to my salesman, they had my account to $800.00. I only made 2 calls to 2 leads and no one ever called me back on either calls. I closed my checking account before they could take any of my money for any of the leads. The funny thing is they stopped giving me leads because I owed them money. It was the only way I could get them to stop giving me more leads. They refused to cancel my contract of One lead. Now I owe them even more because of attorney fees. As the saying goes, LET THE BUYER BEWARE.
Company Response:
Hi Armymom8088, My name is Chelsey Richey and I am the Online Customer Liaison here at ServiceMagic. I am very concerned to hear about your experience and would like the opportunity to speak with you in regards to the issue. If a mistake is made on our part we gladly accept the responsibility and adjust accordingly; please contact me directly so that we can go over your account together. I can be reached at crichey@servicemagic.com or at 303.963.8145. I look forward to speaking with you. Thank you kindly, Chelsey Richey
Comments:
Posted by Alain on 2011-04-19:
I took a little web trip and found a lot of complaints about this company. For what it's worth, they even have their own website, http://www.ServiceMagicComplaints.com so you can directly inform the company of your problem with them.
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