Jeld-Wen Complaint - Warped Front Door - Prefinished Wood Exterior Door
I've never been more disappointed in a company as I have Jeld-Wen. I spent $5,000 for my front door and side lights. I fought my builder to get this door and I'm sorry I did. The first winter the door warped. It cupped so much that it actually does not sit flush against the door frame. When it is windy outside, I can actually put my hand up by the door and feel the breeze and the snow coming into the house! When I called the Jeld-Wen rep, they came out and said that it was "within the company parameters of accceptable" and that it should straighten back out in the summer. Great! Apparently, I should be happy with my door 6 months out of the year! I was not expecting this type of response. I was expecting the company to replace my door. I will NEVER again buy so called "quality" from this company again. They DO NOT stand behind their product. Their service is horrible and their quality is unacceptable.