Best Buy/Geeksquad Complaint - Squad of Morons - Toshiba Laptop C655-S5082
ERIE, PENNSYLVANIA -- We were interested in purchasing a laptop because we were going out of town indefinitely, and wanted to keep in touch with family and our finances. After an exhausting search, we chose to go to Best Buy. We are both middle-aged and somewhat computer challenged, but figured that with all Best Buy advertises for expertise, why not put our trust in them. WRONG ANSWER!!!!
We spent over 600.00 dollars for laptop and all accessories they told us we needed, and then made an appointment for the Geeksquad to come to install our wi-fi and show us how to use it. They came late, stayed for all of 10 minutes, showed me the on off button, never even gave me my personal code for my in home for wi-fi and abruptly left. I left numerous messages for the person that entered my home with no call back whatsoever. While out of town, I experienced problems and went to a nearby Best Buy only to be told that the problem was easily fixable and he promptly disabled what was appearing to be the problem. I then acquired a virus, returned to the store and they "fixed my laptop" in a matter of a day and returned it to me to the tune of 199.99 dollars for 24/7 Geeksquad services by phone, while laptop is still under warranty, only being 4 months old. Less than ONE week later, I called 24/7 geeks because I couldn't get on Internet,(new service I had to pay 199.99 for) only to be told I had to take it back to Erie store since it was their problem originally and that I would be charged for their help. I was livid.
Upon arrival, they agreed they must not have gotten all the virus, but they wouldn't charge me any additional. Two days later, they wanted to know if I had backup cds for my system that I was suppose to make. I told them their geek was suppose to make those when he was here, and if he didn't, I would have to pay for them too. To today's date, My laptop isn't running at the proper capacity, isn't capable of doing what I told the Salesperson that I wanted it for, and basically, as far as we are concerned, is a money pit of uselessness. Giving them one last chance, We called to see if we could upgrade this and they said certainly, bring it in. Again, we go there only to be told we had to find what we needed online and order it ourselves, they didn't carry it in there store, after I called to see if they could do it, and that they had it to be purchased.
At this point, my husband had enough and began to raise his voice. As he exited the store, the person ask him if he found what he needed and he basically said "a squad of ABSOLUTE MORONS." We hope that anyone considering shopping at Best Buy/Geeksquad, RETHINK IT!!!