Diamonds International Complaint - Diamonds International Customer Service/Merchandise Beware
Purchased a $7000 Crown of Light Diamond bracelet while in St Maarten. Mistake #1!! They were like Carnival barkers even after we decided to purchase the bracelet. Still trying to sell us more. That should have been our first sign that we should not buy anything from them. Then...the clasp on the bracelet would not stay closed. Thought I was not closing it properly so made sure it was tight each time. It would fall off and I hesitated to wear it. Finally "lost" it in an antique store and luckily I noticed it missing before I left store and retracked my steps and found it. The clasp was broken and was not going to work no matter what I did.
Called Holland America/PPI Group on March 18. Took DI more than two weeks to "understand" that I needed a return/claim number and shipping information. Kept sending me a form letter but not info needed. Mailed bracelet and they received next day. It has now been two MORE weeks since they received the bracelet and after 6 phone calls and 4 e-mails, I have not received any response for information status of repair. Talked with representative this morning and she informed me they handle hundreds of claims and that was the reason for no answer from her and that my original representative was no longer with DI. They could care less since they have my bracelet and my $7000. Told that it would be 3-4 weeks before the repair will be finished and she would confirm that later today. I am certainly not holding my breath to get that call.
I would NEVER purchase jewelry again in this manner. I am very conservative and can't even believe I did this in the first place. The bracelet is beautiful but no good to me if I can't wear it.
Diamonds International could care less about customer service and hope that those reading this will think twice before purchasing from them.