Ashley Furniture Complaint - They Lie
SALT LAKE CITY, UTAH -- Poor quality and even worse customer service. We bought a leather living room set and were sold a 5yr warranty. At the time the salesman told us the extended warranty covered everything for five years rips, tears, punctures, spills, burns, everything. The only condition was we have to keep the furniture conditioned which we have done religiously. After delivery we had them come fix a small tear in a seam and a scratch on the back from the delivery guys shoving the sofa through the door. Within a year we have them back to repair a tear in another seam. 2yrs after purchase the last repair is tearing apart again and another seam has now separated. Call them back and Ashley says these are no longer covered. Why because the 1yr Manufacture warranty is expired. Seems the extended warranty only covers accidental damage, of course the salesman never tells you that nor is the word “accidental” in the description on the receipt but it is buried in the warranty literature. Classic bait and switch, if anyone is interested in a class action law suit, I’m in.
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