ILLINOIS -- Comed are crooks. If I weren't civilized I go crazy.
I've been paying my bills on time every month for the last 2 years when I moved into this building. Initially, I was told to wait for a bill to be sent upon my wanting to put the bill in my name. Months passed I continued to pay average $70 month.
In February of last year I received a whopping bill for almost 200x more than I had been previously paying (avg. $40). I called and suggested to them that there must be a problem of some sort. Their only option was to enroll in the deferred or budget billing, of which I enrolled--I had to pay my monthly bill $45.60- in addition to the amount broken up while on the plan an additional $50-80.
I finally paid it off, thinking that if my bills are $60-75 dollars I'd rather just pay that than pay double, right?
So I did, and as of October last year I made what I thought was the final payment($148.00) towards the budget billing payment. Hurray... I was free from additional fees. I continued to pay the amount billed to me $70-80 per month and two weeks ago I get a bill for $1,083.28 DUE IMMEDIATELY 4/15. NEEDLES TO SAY I WAS AGHAST.
How could my bill have gotten so high?
Talking to Comed was not helpful at all, as far as they are concerned the $1,083.28 is due immediately. They claim the meter could not be read due to the dog---the dog was in the house during the winter and why could they not have called me so that I could let my landlady know of them being expected. That's baloney.
My frustration/question is this:How are they able to tell me what my average bill is $133.23 and NOT give me anything more than an estimated bill. I'd rather get an over-estimation and have credit than under estimation and have my service threatened with disconnection-wouldn't you? Actually I'd rather they get it right the first and every time.
As of 10 minutes ago( I was on hold for 40 waiting for a supervisor)after paying $75--they demanded $245-- I have to re-enroll in the deferred billing at a rate of $92.33 for the next 12months in ADDITION to my average/estimated bill-- which they cannot tell me right now.
I asked for the name and address of the district manager. Ms. Elliot claims there isn't one but I can address a letter to a manager. I certainly will be writing them as well as the Lisa Madigan, and anyone else who will listen. I make $2,005 a month. I pay my bills based on monthly billing and have not received any disconnection or grossly inflamed bills other than from Comed.
Comed is the only utility company that can charge whatever for whatever reason and demand you pay or have your utilities shut off.
As far as they are concerned they don't make mistakes and we are held to their abuse-yes abuse.
They are aware that there is slight to no competition and they have us by the gonads. They can estimate, guesstimate, overrate, and not be held accountable.
I have an infant and an asthmatic child and have paid my bills so that I would not be a in predicament. This is worst than taxes.
It just doesn't seem right. I've already been through this and here we go again. Comed is a ripoff and the deregulation is a little too late.
I've looked into Spark energy and wonder if they will be any better. Frankly, ANY company would be better than Comed.
I am so tired of being VICTIM to Comed billing whims.