Ashley Furniture Complaint - Consumer Nightmare
FAIRFIELD, CALIFORNIA -- My husband purchased a couch from Ashley Furniture. I had no idea which couch he selected (I was not with him) so when they came to deliver it he was at work, I took the couch in only to find out that when he came home from work that it was NOT the couch he selected. He then went on to tell me that he watched the sales lady write down the item number so he was not sure how the error was made. I immediately called the store only to be told that I had to call the corporate office because the couch had been delivered already, so I called the corporate office who in turn told me I had to call the store. After being pitted against the store & coporate office someone finally contacted us from the corporate office. However we had to wait several days to find out how they were going to resolve the isssue, because the manager of the store was off of work. They resolved the issue by telling us that we could keep the couch until the one my husband really ordered was delivered, the only problem was that they expected it back in excellent condition, & we have 2 small children (we didn't want that burden). We insisted they pick it up because we were not trying to be stuck with it, and then we were without a couch for almost ONE MONTH. I then contacted the corporate office & told them that any company that we had ever come accross, if they had wronged us they offered some form of compensation, I said to the lady in the corporate office "your company never did that" Get this, the lady from the corporate office told me "Our company does not offer compansation, if the customer feels they want it for whatever reason, the customer has to ask for it themselves" I then said I feel that if a company has wronged a customer the company should offer it, the customer should not have to ask. She told me again that I would have to ask, so I told her that at this pooint I was asking for some form of compensation. She told me she had to ask the manager of the corporate office & she would call me back. She called me back only to tell me that the manager would not be offering us any compensation. Do not buy from this company they do not value you, when they do/will wrong you they will give you an empty apology.
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