Expedia Complaint - Not honoring their mistakes
I booked a flight for my boyfriend (a fisherman from Alaska), and we just found out today that he would be able to come home 1 day sooner than we originally booked the flight for. I called Expedia and spoke with a customer service representative and he told me that we were eligable for a complimentary flight change at no cost (normally around $100.00) and he gave me a reference number to use when I call back with a new flight time. I tried calling Expedia twice but after being on hold for 10 min. both times and never getting through to anyone, I had to have my boyfriend call from the airport (I was at work and was too busy). He called me back a bit later and said that we in fact did have to pay to change the flight plan and even though we had a reference number and the name of the customer service person who originally told us about the one time complimentary flight change, Expedia wouldn't honor that stating that we were given the wrong information. He ended up changing his flight plan directly through the airlines and paying for the change. I will never use Expedia again.