Priceline Complaint - Don't Trust This Company
Made a reservation for a Washington DC Hotel with Priceline....called the hotel to check on rates directly, and discovered that Priceline had charged me $60.00 more per night than the rate the hotel offered me directly! (I should not have trusted this company....I went by statements on tripadvisor, and it looked like many people were booking through priceline). When I started the process of cancellation with Priceline, I found that their phone number is difficult to locate on the website....you can find it....it's somewhat embedded. I had to wait for at least five-minutes for a representative, and then at best she was dismissive.....no explanation, no apology....but she did cancel my reservation (I went back into the system to make sure....hopefully no fees will be charged). Try making your reservations directly first before you trust Priceline!