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Safford Dodge Fredericksburg Va 22405 Complaint - What a bunch of con artist!

Review by sludgie on 2011-04-19
My wife purchased a 2006 Jeep from Safford about a year ago. We asked and asked for a Carfax and never received one. Due to purchasing this vehicle close to closing they to us they would have it the next day. Well we went to trade the vehicle in 3 weeks ago and were shown the car fax on this Jeep, it had been in a accident leaving... ...damage to the front and rear end we were not told about. We were told this was a certified vehicle we were lied to. Due to that we could only offered 7,000.00 less than what was owed on the Jeep. To top things of we had the Jeep in their shop 2 times for the transmition and had to pay a 150.00 deductible that we were not told about. Then on top of that they said it was nothing wrong with it. Come to find out the transmition was shoot, it would not even rev past 4000 rpm in neutral always though a vehicle should red line when it was floored. When all this was brought to the attention of the general managers attention he basically called us liars. He said everyone how buys from them gets a copy of the car fax and also they keep a copy that has been sign by the customer on file to show they gave the customer one. So he looked for it and lo and behold he could not find a copy.

So tell me how's lie'n, cheating, and stealing from the Fredericksburg patrons. On top of it all they say there is nothing they can do about it. WE'LL SEE ABOUT THAT. Fell more then welcome to contact me back on this situation.
Company Response on 06/28/2011:
When we purchased this vehicle for stock, we ran an 'auto check' (carfax equal) on 2/3/2010. The auto check showed a completely accident-free vehicle. The customer states that she did not receive a carfax at the time of purchase - this is true because it was not our policy at the time to give the customer a copy of the carfax,or auto check in this case, at the time of purchase; however, if they had asked for one, or in this situation, if they had called the next day or come in the next day, we would have certainly given them a copy. We did not hear from this customer again, other then service appointments, until after she went to another car dealer and traded in the 2006 jeep that she purchased from us. She told us about the carfax showing damage and the fact that she received $7000 less for the car then her pay-off. I told her that if she brought the car to me I would give her more for the car, but she said it was too late because she had already traded it. I also told her I would be happy to send her the original auto check that showed no damage before we sold her the vehicle, and I would send her the new carfax that showed only 2 minor repairs to the vehicle. I explained to her that 2 minor repairs on a carfax at a legitimate dealer should not lower the value of a trade-in by $7000. In addition, I located the vehicle that she traded in on auto-trader.com, being sold by the dealership that she went to, for $18988, quite a bit more then she was given for her trade, and it was sold within a week. If she would have brought the car into our dealership for trade, we would have given her much more for the vehicle, because it was worth quite a bit more then the other dealer gave her.

It's unfortunate that this customer had the experience she did. Safford of Fredericksburg has a high level of customer service and an extremely high standard for the vehicles that we sell to our customers. If this customer would have brought her vehicle back to us for trade-in, instead of taking it to this other dealer, this whole situation would have had a completely different outcome. Unfortunately, because of the actions of the other dealer, Safford is the scapegoat.
Comments:5 Replies - Latest reply on 2011-04-19
Posted by Slimjim on 2011-04-19:
We had a resident expert who didn't like this place either.
Posted by ChuhBaca on 2011-04-19:
This place sounds pretty shady. I don't know what the redline of a jeep is, but I know that most are built for low-end torque. Also, modern vehicles and motorcycles have rev limiters, and stop the engine from revving above set RPMs. That could be the transmission issue you are describing.

Also, in general, always protect yourself when buying a car from anyone (dealer or private). Never seal the deal with loose ends. If a Carfax report is required, do not complete the purchase until the carfax is in hand. Since it wasn't in writing, they blew you off. If they had provided the carfax after purchase and you had seen the history, I don't think you would have recourse anyways, unless you had in writing, that the purchase was contingent upon a clean Carfax report.
$7,000 is a lot to be upside down (keep in mind, this is based on another dealer's assessment, so that may be exaggerated). If so, financially, you're probably better off keeping the car.
Posted by MDSasquatch on 2011-04-19:
Whenever you are in the market for a used vehicle, you should go to CARFAX and set up your own 30-day account; knowledge is power.
Posted by trmn8r on 2011-04-19:
It would be up to you to either request that the dealer supply a Carfax, or do it yourself, prior to agreeing to purchase the car, if that is important to you.

The thing that bothers me about this is that the car was supposed to be "certified". Was this by Chrysler, or a third party? My CPO Volvo warranty was like a new car warranty - no deductible for anything. If it was third party, that makes things a lot more murky.
Posted by getoverit on 2011-04-19:
This is a shame. I hope you can find some form of recourse, though I'm not sure what it would be.

I'm with MDSasquatch on this one. Get the 30-day CARFAX account and run your own CARFAXes on anything you're looking at. It only costs a few bucks.

One way or another, I'd have the CARFAX before I bought or signed anything. If they don't want to run it until tomorrow, come back tomorrow. Never let car salespeople push you around.

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