Vonage Complaint - Vonage Billing Practices
I used Vonage for a few years and was very pleased with the service until this winter when they went up from $306 to $371. They did not send me a bill, which I was waiting for, and I wouldn’t have known about the price increase had not a foreign person called. I couldn’t understand her very well because she talked too fast. I told her if I couldn’t get the $306 rate, I wasn’t going to pay the $371.
As I recall, after I had shifted over to the Ooma phone service, an American I could understand called for Vonage and offered me the $306 rate if I’d come back.
Although I’ve never been billed by Vonage, I have received a printed COLLECTION notice from them, and several phone calls.
Yesterday I had three calls from different states and I just got the first one of the day from RMS 877-567-2620 which I see on line is a collection agency.
How does one get rid of these people?
My lawyer told me to ignore them when I showed him the COLLECTION paper, but they must have learned that some elderly people pay if they are called enough because they keep calling.
I’d like to know why they feel I owe them but because I have never received a bill I don’t know. Because one pays a year in advance, it can’t be for last year.
Several times I have tried to record their conversation to play on my radio and TV programs so people could learn a bit about their way of doing business, but they hung up before I could turn on the recorder.
I see on line that Vonage has been in court before for over billing and intimidating old people who don't understand what is happening.
I have reported Vonage to the Boston/Maine Better Business Bureau, the Maine Attorney General and the Federal Trade Commission. I have also put up a web page with several links in it that will quickly direct the reader to further machinations.
One suspects they prey upon the ignorant and elderly, and they have me there on both counts.