Dunkin Donuts Complaint - fooling the public - iced coffee
DAYVILLE, CONNECTICUT -- I have been going to Dunkin Donuts for the last 20 years. the service you get and their product has declined in quality. Not only have their prices gone up but, they are being very deceptive with the public. I usually go to the Dunkin Donuts in Dayville, CT. I have been going to this one for atleast 1o years. The only iced coffee I get is Hazelnut. I watched the counter clerk as she started to prepare my coffee and noticed that she was pouring me regular brewed coffee instead of pouring me hazelnut brewed cold coffee. I reminded her that I had requested Hazelnut and she began to expalin that they no longer brew flavored coffee for iced coffee but instead use flavored shots in regular coffee. What does this mean? It means that they are using the flavored syrup instead of the flavored brewed coffee.Considering I do not use regular sugar in my coffee I use splenda or equal. SO god knows how long they have been mixing sugar syrup in with regular coffee and in with the artificial sweetener. I was so angry that I vowed never to go back to Dunkin Donuts. the biggest problem I have with this is that they are doing this with all of their flavored iced coffees.This also means that if I were a diabetic I would be in some serious trouble. this is something they have not made public because it is not posted anywhere at any of their locations. This is very deceptive on their behalf, a sleezy way of cutting corners and very dangerous for the consumer. I would like to know if anyone else has experienced someying like this.