PrimeTime Shuttle Service Complaint - Customer Inconvenience, Lack of being on Time, and NO Refund
LOS ANGELES, CALIFORNIA -- April 1, 2011 We were scheduled to be picked up. Thank God I planned on getting there early.
We scheduled pick up at 6:40. Their contract says that they can be 15 minutes early or late. We started waiting outside at 6:20. They did not show up until 7:15. I had to make two calls to make sure they did not cancel the shuttle. They told me they were being late. They told me that they have no record of me calling in but they siad they did call us and got a voice mail. The funny thing is that we had the phone right there, on and getting texts from my son. They are now saying that since they tried to call us the warranty is void since they called to reschedule it for 15 minutes. I am not sure but a contract usually means you have to agree to breaking it. Since we did not agree to breaking it, how can they say it does not count.
The drive there was like he was driving on a raceway. Zooming in and out of traffic, I was happy just to get off the Van.
After calling their Customer No-Service at 9 am and at 9:30 and then again at 10:15 and finally they answered at 11:15. They said that we were not entitled to a refund.
After reading their BBB Grade as 87 complaints none are resolved. Reading so many complaints about them, I guess I was lucky I was not thrown out, or left there wondering if they were coming. Or left at the Airport or my home waiting for them.
If they were the last people to be able to take us to the Airport I would rather walk.