Direct Air Complaint - Don't fall for the prices, you may be in for a nasty surprise!
ROCKFORD, ILLINOIS -- I really fell for the Direct Air Family Ties sale in March, buying 6 round-trip vouchers for $160.00. Beginning April 1st, you could redeem the vouchers for actual flights. After over a week of constant calling and getting busy signals on the reservation line, I tried to submit the on-line redemption form. There's no reply to acknowledge the request was even was received! I finally called the corporate number, they transferred me to reservations and at least I got to be put on hold-- for like 20 minutes! I was able to redeem two of the vouchers for travel from Rockford to Palm Beach, leaving 05/06/2011 and returning 05/16/2011. Imagine the shock, when 10 days later, after reserving a rental car and hotels through Priceline (non-refundable)I get a call from Direct Air telling me both legs of the flight were cancelled as only 14 other people had booked! They told me, quite nicely by the way, that basically the 'fine print' allowed them to cancel the flights, too bad for me. I had to scramble today to get airfare, which ended up costing an additional $250.00! Don't take the risk of using Direct Air, you never know when you might have a ver nasty surprise like I did today. Saving a few bucks up front sure ended up costing me a lot more then using a standard carrier. Being able to be confident that your flights aren't going to be cancelled is priceless, I wouldn't trust any of their sales!
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