Priceline Complaint - Never Again - No Cancellations, No Exceptions!
I was a Priceline customer since 2006 until 2 days ago when I decided to severe my ties with the company. For the first time, I tried cancelling my hotel reservation because of an unpleaseant encounter with the receptionist. At check-in, she wanted to charge me an extra $25 for having my 12 year old and 15 year old daughters with me. She said that the reservation was made for 2 adults and since there were 4 of us, we have to be charged extra. I explained that there must have been some kind of mistake since I made reservation for 4 people through Priceline. The receptionist did not badge and so I was infuriated. We both knew that the the hotel charges per room and for the same price, whether there are 2 or 4 people. Not sure why she wanted to take more money from me....she may be owner/part owner, that's why! If I were to pay more money, then I'd go somewhere decent. The overall appearance and cleanliness of the lobby area was questionable to me.
I cancelled my reservation and the receptionist reminded me to do it through Priceline. Called Priceline immediately and explained everything that happened hoping that they would cancel or give me a different hotel. Talked to 2 people who wouldn't refund my money. I got nowhere and they insisted that they were right and I was wrong! It didn't matter whether I was a loyal customer, they just didn't care. Bottom-line, no exceptions for anyone...they will stick to their lowsy company rules just to make money! No cancellations, no refunds, no exchanges, therefore no business from me anymore!
DO NOT BUY FROM PRICELINE....BOYCOT THE COMPANY....AND SPREAD THE WORD! I am sorry that I gave them so much business in the past, but that's the end of the Priceline for me!