Sears Complaint - Returns With No Receipts / Thief Or Racist?
COOKEVILLE, TENNESSEE -- Now you tell me if you don't think there basically calling my 15yr old daughter and I a thief..My daughter and a friend went and took somm shorts back to Sears just to exchange for a different size that's it...I was up the street a little ways getting a pedicure..My mom lives in Knoxville mind you where the shorts were bought for my daughter&i birthday since only 9days apart which means I had no receipt.. Well my friend that went with her called&said they would exchange them for me no problem. There was 6 pairs we took back 3 of her size and 3 of my size they were either to big or to small&some fit great.. So my daughter&friend said I was up the street would it be okay to leave the clothes there for bout 10 to 15 min..til I got dun with my toes&they said yea that would be fine. So I finally get done with the pedicure& notice its after 3pm so I had to go get my other daughter..I forget bout the shorts til I got home and a black friend was by that area and said would pick clothes up for me no problem..Well he goes in&says my friend left 6or7 pairs of shorts here to exchange&she forgot to grab them til tomorrow. That's when it started getting crazy..first they were very rude to him&then told him to tell me they cannot exchange them@all without the receipt or some card thing they use? Now how come they already said yea then say no and make it seem like you stole the shorts... Now would I bring clothes to the same store if I stole them that would be retarded I think..but the guy that went in to get them for me was of color and was smart asses to him also been rude to my 15 yr old. when she asked how come they changed there mind in a hours time..So I guess girl behind counter told her that there was nothing she can do but in a smart way so my friend&daughter asked if could put in bag so wouldn't have to drop or lose any and she rolled her eyes and threw them n the bag..
When my friend& daughter come home&told me what happened I was mad so I called&asked to speak to the manager well a guy got on the phone so I told him what happened& he got smart with me so I asked if he was the manager..He said no but will call her&asked me to hold on well low&behold he hung up on me so I called back, and I finally got manager on the phone and told her what happened&told her they make it seem like were thief's or something and that's not right. Then she said they scanned the shorts&there not in there computer as been bought there I said no kidding that they were bought in a different town so y would it be in your computer?So she said she was sorry to come up with the receipt or a card thing..I said they were gifts how am I supp. to get 1? she said there new policy is no returns w/out the receipt?
Now that really ran all over me so I said well then how come they were goin to let me exchange earlier so how did policy change in a hour or so?then she hung up..So I got another friend of mine to take a pair up there and see what they say?Well guess what for the policy of no returns w/out receipts they let her exchange fro different size...man that just ran all over me?So because I don't got a receipt and want to exchange more than couple things they made me feel like a piece of crap&i will never shop there again plus my ma was so mad she took back all clothes she bought for grand kids from Sears and told them to kiss her booty lol..Now what is your opinion?