Biggs Cadillac Buick GMC Complaint - Ripping off Little Old Ladies

Review by Deanster65 on 2011-04-20
ELIZABETH CITY, NORTH CAROLINA -- My mother relocated here from the north. When she wanted to trade in her first car, the seriously low-balled the value of that care and sold her a lemon Pontiac. When she tired of the Pontiac that they failed to provide adequate support for, the sold her a VERY expensive Buick she couldn't afford, tacking on the additional charge for the remainder of the value of the Pontiac. The Buick has so many gadgets in it she cannot even open the passenger door. Yup, they saw her coming and took the maximum advantage of a retired widow of a war vet. The stereotypical car dealership. DO NOT EVEN BUY AN OIL CHANGE FROM THESE SCAM ARTISTS!!!!
Comments:6 Replies - Latest reply on 2011-04-20
Posted by Johanna on 2011-04-20:
They probably tacked on the remaining balance of the loan for her Pontiac. That's standard practice. Did your mom test drive the car before buying it so she could make sure that she could at least open the doors?
Posted by Anonymous on 2011-04-20:
Cmon now. We all know how dealers work. And yes, Im sure they know they can get away with a lot more when dealing with older ladiess. Thats the car sales business. Why didn't you bother going with her if you knew she was shopping for a new car?
Posted by yoke on 2011-04-20:
When you were with your mother, why did you not make sure that she could open up the door? That would be the first thing I would do if I were with my elderly mother who was buying a car.
They did nothing wrong with adding the remainder of the pontiac to the loan. Your mother was still responsible for the balance, if there was one.
Posted by tnchuck100 on 2011-04-20:
I get tickled when I hear car dealers advertise how well they will treat you. Proudly (and loudly) proclaiming "We will pay off your trade in. No matter how much you owe!" I guess they rely on the customer not knowing this is an absolute requirement when they accept a trade in that still has an unpaid balance.
Posted by T on 2011-04-20:
Your "little old lady" mother has been around the block enough times to know about car dealers, hasn't she?

I'm confident that most car dealerships I have visited or bought from in my life would gladly take extra money from me if I weren't paying attention. As far as making sure I have a car that suits me, if I'm paying that seems to be the only criteria they consider.
Posted by getoverit on 2011-04-20:
If the Pontiac was such a lemon, I'd be interested in knowing why Mom went back there to trade it in.

I'm the last person to implicitly trust a car dealer but I have actually run into one or two that I thought were OK to deal with. So, I don't rush to judgement.

That said, what we have here is the son's interpretation of what transpired between the customer and the dealer. Maybe one or both of the other parties can weigh in.

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