General Electric Company Complaint - Horrible Appliances and Even More Horrible Customer Service Reps
I think I may have the worst review yet. My $800 2007 Front Load Washing Machine was on recall in 2010 for causing shock and fires. No problem, I called GE and they came out and "supposedly fixed the problem". On April 15, 2011 I was washing clothes and smelled smoke. I went into the kitchen and the whole entire kitchen was filled with smoke! Naturally, I freaked out. I called GE and they sent two of the most incompetent, disrespectful techs to my house. They actually asked me what did I wash to cause the smoke?? WHAT?
I've been doing laundry before those two techs were even a twinkle in their mama's eyes. They poked and fiddled with my machine before they decided they had no idea what the problem was. But get this...they were certain it was not due to the recall. But wait it gets even better....I overheard them call their boss and tell him they had no idea what could be causing the smoke. Their boss told them it must be the boot. I find that really funny... if the "big man" can diagnose appliance problems over the phone...What is the point in sending techs to people's home??? Wait, I'm still not finished....the techs told me I could pay $378.00 to correct the problem. By this point I'm very confused. I thought they didn't know what the problem was. Now here's the kicker....they actually told me they we're GUESSING!!!
Hey, GE I have a question...Does somebody have to lose their life or home before you stand behind your products??? Protect yourself, your family and your home...DON'T BUY GENERAL ELECTRIC APPLIANCES!