The Great Indoors Complaint - The Great Indoors - More Sears Failure
On March 6th, my wife and I purchased an 8' x 11' area rug from the Great Indoors store in columbus, OH for a little over $1300.00. As they do not stock the large decorative rugs, we were told it would arrive in a couple weeks.
Two weeks go by and no rug. We call to get an update and was told it was delivered on time. We inform them that it has not been delivered and ask for a tracking number. A couple days go by - we don't get a tracking number but we do get asked to check our front porch b/c it says it was delivered, on time, to Missouri. . . Well, we don't live in MO, we live in, ordered it from, and has it delivered to our home in Ohio. "Oh", they said, "We'll have to look into that...what is the best number to reach you?"
It is now March 26th and we've heard nothing from The Great Indoors We call back and ask for the guy who was helping us and are told "He doesn't work here anymore" so we have to start the entire process over. He say's he'll figure it all out and call me back.
No call. I call back a few days later and speak to the manager of the department. I tell him I am concerned b/c we ordered the run on the 6th of March and it's now April 1st and we have no product but have been charged on the credit card (it was an additional 5% off if you used your Sears card + 0% financing for 12 months) - for not only the product BUT interest! He corrects me and tells me that the order was completed on March 26th, not the 6th. He has no response when I ask him why my credit card was charged on the 6th....
The next day, the manager calls me back very apologetically and tells me that it has all been resolved. Obviously the first rug was shipping incorrectly and a new one has been ordered and should arrive on the 22nd of April, it not earlier. He'll also give me $50 for my inconvenience and reimburse me for the interest charged to my credit card. OK, cool, right? Well... no. I just called for a status update since the delivery date is tomorrow and was told that the rug is no longer in stock but they *think* I should get one delivery by the end of May or early June....
Sorry Sears Company - I used to defend you. But after this experience, I am done with you.