Netspend Complaint - Scam/Fraud - Prepaid Visa Debit Card
AUSTIN, TEXAS -- NetSpend Prepaid Visa Card is a huge SCAM. My experience has been a nightmare. Spare yourself all of the service charges...from loading money onto the card to purchasing/transaction fees and even closing the account. Beware of the customer service agent, because I was given bad information regarding closing my account. I was told by someone in customer service that since I had a balance left on my card he was unable to cancel and that I'd have to use balance first; which is what I did and ended up with a negative bal. on the account so when I called back to cancel I was told by someone else I had to clear the negative bal. Went to load the amount due that costed me a minimum of $10 loading transaction plus $3.95 for the institution a total of $13.95. Called customer serv back to find out that all the first agent had to do was send me a refund check for the bal left in the account which I'd asked him to do that in the first place and he told me he could do that because he had no means of doing so. Not sure if he really didn't know or what, but his mistake costed me $13.95 minus service fees= $8.60. Go figure...RIP OFF! :( Even to call cust serv there's a service fee and if you request a bal. by phone there's a service fee for that also a fee for not using your card each month (something new last week) They've got you coming and going. If you're already struggling you'll just worsten your situation with this card.