Ford Motor Complaint - My broken 2008 Ford Escape
I bought my first new car off the lot in January of 2008, Yep a brand spankin new 08 Ford Escape. I struggled with buying a Ford because of some of their history with shotty vehicles (the Mercury Topaz need I say more)But my Grandpa retired from Ford and I had a discount buy in deal. I had trouble with my vehicle early on, first it was the Transmission cooling system had a leak. My car was lurching and sputtering while driving down the road almost causing an accident at one point. I made an appointment at the dealership where I purchased the vehicle. Ford technicians were quick to inform me that I was 2000 miles over my warranty and the repair would cost $700.00. I was appalled that my new car had such a big problem so early on. I talked with Ford and they said because I had been a loyal customer they were going to fix my car for only a 50 dollar fee. Woo Hoo I had been such a good Ford customer that they were helping me out! Wrong, little did I know that this was a very common problem that a lot of people were experiencing with this year and model.
I went on my merry way and made it about 25,000 miles down the road and my entire transmission gave out while driving near my home. I had it towed to the Ford dealership once again explain the problem and the wait begins. they call me three days later to tell me I need a 130$ battery before they can run a diagnostic. "Ok" I say put it in and let me know what you find out. Four days later I Finally CALL THEM BACK and they inform me that the transmission is out and it will cost me $3900.00 to replace.("Oh and don't forget the charge for the battery ma'am") Where is my loyal customer discount now?
My car is a little over three years old, it has never been driven more then 200 miles from home and never gone over 85 miles per hour! It was maintained by Ford, not always right on time but with in a reasonable time frame. How in the world can it have a failed Transmission? I can't afford to repair my car, I will however continue to pay it off as it sits in my driveway...The salesman that sold me the vehicle said he just "felt terrible about my LUCK" He had no idea Ford Escapes had such a transmission problem. I thought to myself hmmmm GOOGLE IT BUDDY, after all I did and found page after page of sights talking about this faulty transmission clamp and eventual transmission failure.
It was obvious that Ford once again has duped the American consumers with the whole built ford tough. If that's the case then show me the way to the Honda built strong dealership because that motor company seems to be building a much better product. I can't believe that Ford can get away with making Shotty vehicles. We as consumers need to stand up and stand together and demand that our vehicles be fixed, replaced or bought back. Maybe if enough people got together and found a way to hold Ford Motor Company responsible for this substandard craftsmanship they would be forced to make a vehicle that Lasts. When do we say ENOUGH is ENOUGH? Boy do I regret my decision to cut corners with Ford I guarantee I would be doing better right now with even a used Honda!!!!!!