DirecTV Inc Complaint - Lied about Local Channels!!!
DALTON, GEORGIA -- Last June we bought a house. Previously, we weren't allowed to have a satellite dish at our condo because of neighborhood restrictions, but were really glad that those same restrictions were not applicable at our new house.
My husband called DirecTV to inquire about service, specifically asking about receiving local channels. He was assured the local affiliates were available in our area.
When the technician came out to install the dish, he called to activate everything and the representative spoke with my husband. She confirmed the package order we placed, but said nothing about the local channels.
Of course, he asked her about the local channels and she said they were not available in our area, yet. We were both really mad. I was ready for the technician to pull the stupid satellite up and take it with him. I spoke with the rep who said the channels would be available in August. So my husband wanted to keep the dish.
August came and no local channels. I called and was told that there was no way that someone told us they would be available in August. They didn't know when they would be available. Finally, in November we received something in the mail about the local channels being available, but we had to get a second dish since the satellite with these channels was a different one than the satellite with all the other channels that we already had. I certainly didn't want two satellites in my yard. AND they said we had to sign a NEW contract.
Anyway, when they came to bring the second dish which was supposed to go on the same pole as the first one, which is in a pretty obscure place in the yard, the technician said that the second dish would have to be on the other side of the yard.
All during this time, the representatives we spoke with were pretty rude and heartless, insisting that we were always in the wrong... not to mention the fact that our rates have increased THREE times due to "government" fees and regulations.
Needless to say, we cannot wait until June so we can cancel our contract.