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Jenn-Air Complaint - Jenn-Air Dishwaher (JDB1100AWS) Has Control Panel Design Issues - JDB1100AWS
Complaint
BENTON HARBOR, MICHIGAN -- I purchased a JDB1100AWS (Jenn-Air Dishwasher) for $799.99 (on-sale) in 2007. It is a nice unit and one of the higher-end units, so I expect quality. ON 12/2/2009 I had to pay to replace control panel and cpu (cost $165 - labor only). ON 6/17/2010 I had to pay to replace control panel and cpu (cost $165-labor only). ON 4/6/2011 I just paid again to replace control panel and cpu (cost $165 - labor only).
Within a short period of time, I have paid $495 in repairs to a unit that is not even 5 years old. I have replaced the same two parts THREE times in that period. THERE HAS TO BE A DEFECT of some sort.
Is this Maytag/Jenn-Air/Whirlpool quality?
Is the non-customer care response I got regarding this repair adequate?
I am no crazed consumer looking for free stuff, just a middle class family trying to not get hosed by the response & bureaucracy of a faceless corporation that is not ackowledging a LEMON.
Within a short period of time, I have paid $495 in repairs to a unit that is not even 5 years old. I have replaced the same two parts THREE times in that period. THERE HAS TO BE A DEFECT of some sort.
Is this Maytag/Jenn-Air/Whirlpool quality?
Is the non-customer care response I got regarding this repair adequate?
I am no crazed consumer looking for free stuff, just a middle class family trying to not get hosed by the response & bureaucracy of a faceless corporation that is not ackowledging a LEMON.
Comments:
Posted by leet60 on 2011-04-22:
That is absolutely appalling product quality. It is not as if you are able to do anything to the control panel to make it fail, it is an inherent design flaw.
I would start writing letters to corporate to complain. JennAir is manufactured by Whirlpool/Maytag. Their contact information is:
Maytag Corporate Office Headquarters:
2000 N. M-63
Benton Harbor, MI 49022-2692
Phone Number: 1-269-923-5000
I would start writing letters to corporate to complain. JennAir is manufactured by Whirlpool/Maytag. Their contact information is:
Maytag Corporate Office Headquarters:
2000 N. M-63
Benton Harbor, MI 49022-2692
Phone Number: 1-269-923-5000
Posted by Jason on 2011-11-26:
I have had almost the identical problem with ours. The control panel has failed now for the 4th time in 3 and a half years. Not what our family expected either.
Posted by Michelle on 2012-07-20:
I have the same dishwasher in stainless and it looks like I'll have to replace the control panel. I have had several other problems in the past (leaking water due to plastic part faiilure!) The leak warped my hardwood floor. This, after never beimg happy with the job the dishwasher has done. It's less than eight years old.
I really don't want to dump any more money into it, but
these units are expensive!
I really don't want to dump any more money into it, but
these units are expensive!
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