Arby's Inc. Complaint - Posted price at drive thru was incorrect
THE VILLAGES, FLORIDA -- Today (4/22/11) I had the opportunity to grab a sandwich at the drive thru at Arby's located 4130 Wedgewood Dr, The Villages Florida.
Being budget conscious, I ordered a Pecan Chicken Market Fresh (small) combo meal. Priced at $4.99 on the outside menu board. When I arrived at the window I expected to pay $5.44 for my meal. Imagine my surprise when the young lady told me my order was $6.41 !! When asked why the dollar price difference, she (in a matter of fact tone) indicated that they were changing prices, and the ones posted inside the store were correct. I explained that I didn't think that was right. She just smiled...
I normally eat at this Arbys 3 or 4 times a month. But because no offer was made to either correct this or a coupon for a free sandwich or other compensation was offered, I think I'll be eating elsewhere.
Sorry Arbys, you dropped the ball on this one. I work in retail. The customer leaves satisfied or else!