Sears Complaint - Sears / Craftsman YTS3000 - brand new - major vibration - cannot get service for two weeks - horrible product!
I bought a Craftsman YT 3000 46" Briggs & Stratton 21 HP Gas Powered Riding Lawn Tractor on 2/9/2011. I bought it from the Bath, NY store.
I live in NY and the weather has been horrible. Today, 4/22/2011, I pulled my tractor out of the garage for the first time, put gas in the tank, checked the oil, tire pressure, etc all was looking good. I started up the tractor and it started right up with a little roughness for about 30 seconds and then smoothed out. It never had gas or was started until today. I started it up with the intent to use my craftsman lawn sweeper and roll the lawn later this weekend. I engaged the blades to make sure everything was working OK as I checked out all the features on my first new tractor and the entire tractor started to shake violently! I unengaged the mowing deck and it stopped. I re-engage the mower deck and the entire tractor shakes, especially the steering wheel. This tractor is literally 2 minutes old even though it was purchased on 2/9/2011. I called the 1-800 number and they cannot get a tech out until 5/5/2011 - two weeks. I called the store I got it from and they asked me to check under the mowing deck to look for a bent mandrel - cannot really tell. They were supposed to check and see if they could get me an earlier appointment, no follow up. I usually only buy from the Hornell, NY because Mike stands behind his customers, but this time he did not have this model in stock so I had to buy it from Bath, NY.
Here's my issue - a brand new $1349 tractor that is useless to me. I can sweep and maybe roll but will not be able to mow. Why do I have to wait for service for two weeks? Why is this tractor not being replaced since it is so new? I have bought a lot from Sears in the past few months. I should not have to take time off work to have this fixed; it is brand new and has not cut a single blade of grass - I have the pictures to prove it, the underside of the mowing deck is showroom floor new as well as the blades. I was supposed to get free delivery with this tractor as a promotion that was going on when I bought it, but the store does not deliver so I had to pay a guy I work with in my office to go pick it up with a trailer.
I also noticed that there are others that have this same issue now that I started looking - one on this same site: http://www.my3cents.com/showReview.cgi?id=78747
To say I am disappointed is an understatement. If I would have bought one at Lowes - I could have a service guy much sooner or replaced due to the age of the tractor; I called.
I do not think that waiting two weeks is acceptable when this is brand new.
What are my options? I look forward to hearing from you.
Scott from Wayland