Kmart Compliment - Dedicated Staff Member at Rock Island Kmart
ROCK ISLAND, ILLINOIS -- On an April 22,2011 visit to the Rock Island, Il. Kmart I observed outstanding customer service from one of your employees. One of the customers was a very elderly man with a long gray beard. He moved very slowly, using a walker and leaning on his shopping cart as well. The cashier made a special effort to assist him with a large heavy boxed appliance that he had in his cart. He got out his wallet and handed her a fistful of cash and asked her to count what he needed. She was very patient with him and counted the money, then told him that he did not quite have enough. He said he would go to an ATM and come back, and then thanked her.
I was next in line and I told her that I was very impressed at the patience and compassion she showed the old man with the walker. I asked her name, and she told me she was Brittany. I am writing to say that her extra efforts make me want to shop at Kmart more. If all employees showed this dedication to customer service it would reflect well on Kmart. Please tell Brittany thank you for a job well done. She is an outstanding employee. I wanted to write to make sure store management was aware of this excellent service. Because of this excellence, I plan to do more business at this Kmart.