T-Mobile Complaint - Ripped off and lied to and charged more fees
BELLEVUE, WASHINGTON -- Posted by ripped off & lied to just so you can be rich | April 22, 2011 - 6:32pm
I counted the days until my 2 year T-Mobile contract ended. On March 31, 2011-it was finally OVER. I switched to Verizon. My phone number was ported out on the 31st and less than 30 minutes after I switched to Verizon. I got a final text message from T-Mobile clearly identifying the fact that my contract was over. I called T-Mobile within the same hour and asked for my prorated bill amount through the 31st of March. I was told that they could charge me another month because I didn't give them 30 days notice and while I was on the phone I contested that with the fact that it clearly was not in the contract. So then I figured they would not try again to gouge me. But today I just got a bill from them charging me for two additional weeks of service. I called them and was told oh yes they can charge me for a whole extra month because they said it was in their contract and I must have signed it. I said no way and that I will filing a complaint with the FCC and the attorney generals office for unfair billing practices. Not to mention that I always felt I had paid too much for the amount of time I actually used on my phone but they would NOT let me downgrade my service unless I signed up for two more years. So I got sucker punched with paying them big bills for minimum use and very very poor service in the form of multiple dropped calls, multiple loss of service even within my own home. So needless to say I am sick and tired of these companies charging for service even though they actually do not provide good service. I stayed in the contract and counted the end of contract days so I would not get gouged with extra fees and they still found a way to rip me off. I did my part by paying them on time (for bad service) and waiting until the contract was clearly over yet they found a way to get it all. To rip me off anyway, to get their full payments from me, and finding a new way to gouge me further. As a consumer, we don't have any rights anymore it seems from these large corporations. They get it ALL, both ways yet we get the shaft! I never recommended this company to anyone in the first place but now more than ever I am speaking out loud! I am sick of this, where are my rights. I followed contract, they appear to have stashed so much crap in between the lines that they always get their way! Wow!!! If I ran a business like that, no one would come back to me!
Big business, they get their tax breaks-we don't, they get their rights to charge fees for nearly everything and call is 'local tax or service fees' or some other 'pretend term for tax' and then they get tax breaks! They only care about their shareholders and screw the public! They promise service but have numerous 'dropped calls' and don't have to refund us for the inconvenience. They gouge us if we go out of contract with huge fees, they gouge us when we follow instructions for ending contracts, they get away with all this but yet if the general public were to try any of their 'antics' we would be in big trouble. They get away with taking advantage of their customers, lying to their customers and if they 'piss off' a customer..well who cares..they get other customers who are unknowingly being promised big lies and signing up on contracts as we speak. We customers are simply disposable property to them and they are ready at any given moment to steal or lie to us in order to get what they want...money...profits, tax breaks....selfish greedy liars!
When do we get our breaks!
They charged me one partial monthly payment 3/15/2011 to 3/30/11 $26.66 then on the 31st they continued the billing by charging me for that ONE day another 'partial' fee of $23.33 and then repeated the same method with text messages 3/15/11 to 3/30/11 $2.66 and then for ONE day 3/31/11 charged me another $2.33. Then add all their real and 'pretend taxes' to get an amount owed to them of $68.48. Yet on the 31st, they canceled my service before noon and charged me anyway!
Read more: 6. Robert Dotson, President and CEO, T-Mobile USA - FierceWireless http://www.fiercewireless.com/special-reports/6-robert-dotson-president-and-ceo-T-mobile-usa?page=1#ixzz1KITT4xpa