Wells Fargo & Company Complaint - Worst Bank Ever
THOUSAND OAKS, CALIFORNIA -- I had been a customer with Wells Fargo for about a year and a half. Firstly I thought the online account management was a good asset of theirs until I went to Europe in the Summer and then the problems began. You can actually only use the online banking for minor bills and amounts and that is it. They have such restrictions that you cannot actually pay more than about 6000(altogether) I think it was in the course of one month. I needed to make an urgent payment of 100 000 while I was in Europe for an escrow company. There was no way I could do that from where I was. Just simply no way. They wouldn't allow me to. So I had to finally go to the US Embassy-get a Power of attorney for my husband and he still had difficulties trying to get the money out of the account. No to mention all the poor customer service, branch manager communication. It was as though they just wouldn't let go of that money. Amazing!!
6 months later I had used up most of my money and was left with about 6000 and got a call telling me that I needed to change the type of account I have as I was getting fees. So I did had it changed and they actually did waive the fees for me. The banker spelled my name all wrong, then when I got my card was told that there's no need to fix it and on top of that signed me up for ID theft protection without my knowledge charging me monthly for it.
My overall dissatisfaction with this bank led me to wanting to close my account. I had a payment which I made over the phone 5 days prior to closing the account. In the branch where I closed it I specifically asked the teller-can you see that payment-was the money taken out and she says "Oh yes" so I went ahead and closed it. 1 month later, not one week or a few days, I get a letter that I owe money and 100 worth of overdraft fees including for the ID theft I never signed for. What is interesting is that in the letter statement the payment due itself comes in before the account closure in the list but on their computers in the branch it shows that it came after the account closure. Now my husband has worked for Wells Fargo as an IT and knows how their systems work. Not only do they not have a specific timeline of the processes in their statement and cannot actually tell exactly prove when the money came (both the money and the closing was in the SAME DAY) but they just appear as a specific date. So they cannot prove the timeline yet claim the payment came after the account was closed?!interesting. The banker was sarcastic, threatening, the manager was obnoxious just awful. they never waived anything.
And last but not least one of their bankers-looking at my account history of having more than 100 000 in it tried to hit on me-asking me about my personal status married or not if my marriage was going well, telling me where he lives and giving me a business card with his personal number incase I ever needed anything-he was around the corner for me. Disgusting!!!
Finally I am more than glad my relationship with them is OVER!
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