Direct Air Compliment - Contacting DIRECT AIR some tips
If I cannot wait for the the call center to reply, I just fire off an email, sometimes twice if I don't get an immediate response, an agent will reply to you. I suggest that you note the agents name and he or she will become your 'go to' contact for further inquiries. Another method is to put your phone on speaker mode, go about your business and someone will reply, unless the message is that they are not taking calls.
Back to 'family ties', only use that for last minute plans, It's a standby system where DA is looking to fill up seats. In other words never use it as your annual spring break trip to Florida, they have so many other promotions, like half price deals where you will get a confirmation number for a real flight.
Cancelled flights? You need to know your market. For instance a safe bet are winter flights from border cities like Niagara Falls and Plattsburgh to Florida in the winter. A flight to Myrtle in January is risky as it can be cold there, and there may be fewer seats filled up. Many of these flights were cancelled and were eventually dropped this winter. Air Canada will cancel flights too on empty planes.
Our third trip coming up next Saturday. Just confirmed via email with my contact. We have had a excellent experience.
Hope this helps.