Jiffy Lube Complaint - Failure to Inform Me of My Dangerous Tires
On April 2, 2011 I took my car in for a check-up and oil change. A few days later, I had a flat tire. When my boyfriend examined the tire, he discovered that my two front tires were bald. As he rubbed his hand around the tire, he cut his finger on the wire because the seams of the tires were poking through the rubber. Jiffy Lube should know for the most part, tires should be replaced when the tread is worn down to 1/16 of an inch. Tires have tread wear indicators that show when the tires should be replaced. These indicators are the raised sections in the bottom of the tread grooves. When these indicators are even with the outside tread, the tires should be replaced. I took my car to a tire dealership and they couldn’t believe that Jiffy Lube let me drive off the parking lot with the unsafe tires.
From my understanding, Jiffy Lube is dedicated to “quality”. “Jiffy Lube will inform you of services that may be necessary during your visit. Jiffy Lube will recommend services based on manufacturer's time and mileage intervals for "severe" driving conditions.” However, my tires were not even brought to my attention. What if I drove on the highway and the tires gave out? Tire blowouts can cause you to lose control of your vehicle. When the tread comes off of a vehicle at high speed, the loss of control can be due to friction or braking action as the loose tread piece strikes against or catches on the undercarriage of the vehicle. This sequence of events occurs so rapidly that it is virtually impossible to handle most high speed tread separation failures without losing control.
I do not trust Jiffy Lube to keep me safe on the road.